Frequently Asked Questions

Are inflatables safe?
Absolutely! As long as all the rules outlined in the rules and regulations form are followed, and the unit is supervised at all times, they are very safe. We will request you sign a form and give you a copy on the day of the delivery. We secure the base of all inflatebles. Sand bags are used for surfaces such as gym floors, packed gravel, cement or asphalt where stakes cannot be used.

How many children can fit inside a moonbounce?
Max weight is 600lbs total. Typically you can fit between 6-10 children inside a moonbounce.

What is the rental period?
Our bounce units are rented on a 4 hour or 8 hour period. Prices are not pro-rated for shorter rental periods.

How can I place an order?
Call us at 1 (256) 527-9299 or use our quick contact form.

How long does it take to set up the inflatable?
It takes approximately 15-30 minutes to set up a unit and review the rental agreement with you. Set up time does not interfere with rental time. (e.g., If you booked for 4 hours, you will have the full 4 hours for play)

Are the inflatables clean?
Yes. All of our inflatables are thoroughly cleaned between each use. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another customer. This way, you're always guaranteed a unit that is safe, clean, and in good working order.

How much room do I need?
For moonbounces, you will need approximately an 18' x 18' area with a vertical clearance of at least 15'. For other inflatables, it depends on the size of the unit you select. All inflatables require a flat area to be set up on (no slope).

Can the inflatables be set up in a fenced yard?
Yes, a standard double gate is fine. We'll bring the unit rolled up and it will be wheeled in on a hand truck.

What time do you deliver and pickup inflatables?
Most of our rentals are anytime from 8am to 9pm. The typical ranges of rental time are 4 or 8 hours. You decide on the specific time you want the inflatable(s) set up and we'll be there between 30 minutes and 1 hour before the scheduled start time. Also, you do not pay for our setup time; all rental periods are jumping time only. Picking up is based on the number of hours you rent for. Special arrangements can be made if you need to leave (e.g., dinner or another party) by a certain time, just let us know.

What are your hours of operation?
Our office is open from 8am to 5pm Monday-Friday.

Our customer support lines are open continually on the weekend and if you happen to get a voicemail, the calls are retrieved hourly. Our curfews for picking up are generally 8pm.

Do you have insurance?
Yes. Big Bounce Rentals is licensed and insured.

The first thing you should find out from a prospective rental company is whether or not they are insured. Moonwalk (inflatables) rental insurance covers liability in case of an accident where the moonwalk company is at fault.

It does not cover injuries or minor accidents that happen while the inflatables is under your supervision.

So why should you care? A company that has made the effort to get insurance has made a commitment to a safe operation. It shows longevity (fly-by-night companies don't bother with the expense of insurance) and a concern both for your safety and the long-term success of their own company.

In some states (but not all) insurance is required by state regulations. An inflatable rental company operating without insurance is operating illegally in those states. In states without regulations, inflatable operators should still be insured.

When is payment due?
Once we arrive, we will collect the balance as quoted to you.

What types of payment do you accept?
Cash or check.

How far in advance do I need to order?
We suggest 3-5 weeks in advance before your scheduled event for our standard moonbounces. However, we generally have inventory available for last minute bookings, but don't be too picky about style preference. All units are booked on a first come, first serve basis, regardless of payment status.

What is your delivery policy?
Delivery and setup is free inside the Huntsville and City of Madison limits. If outside the city limits, we have a 12 mile delivery radius from our office. Deliveries beyond the 12-mile radius may be charged a delivery fee and confirmed on a case-by-case basis.

Big Bounce Rentals reserves the right to refuse delivery beyond our 12-mile radius. Delivery distance is based on our address at:

123-A Castle Drive
Madison, Alabama 35758

For convenience, view our delivery area map depicting where delivery is usually free as well as the point at which delivery charges may apply. This is a generalized area so to find out for sure if your delivery will be free or if a charge may apply, give us a call! To get a closer look at the map, click on it to see a HD version. Our delivery areas depicting where delivery is free and where a charge may apply.

What is your cancellation policy?
If your event is cancelled, simply let us know 2-3 weeks before the scheduled delivery date/time and we'll promptly cancel your reservation. If a deposit is required, a refund of your deposit will be made only if your reservation is canceled due inclement weather (rain, high winds, etc.). Big Bounce Rentals reserves the right to cancel delivery on short notice if it is determined that weather will be a factor in the safety of the participants or harmful to the equipment in any way. Big Bounce Rentals cannot guarantee weather conditions, and if the Equipment is deliver by BBR and accepted by Customer, then Customer shall not be entitled to any refund whatsoever if weather conditions prohibits safe use of the equipment or if customer elects not to use the equipment due to weather or other causes.

Will the inflatable damage my grass?
We don't recommend keeping the inflatable in the same spot for more than 2 days.

Does the inflatable require electricity? How much does it use?
Yes, you will need an outlet near the setup area. The blower runs continuously and uses approximately $0.14 of electricity per hour. Your blow dryer uses much, much more than that! Note: All blowers and wiring are safety checked before leaving the warehouse.

Can we set up the inflatable in an area where there is no electricity?
If needed, extension cords will be included with your moonbounce at no additional charge (up to 100 feet). If your event takes place in an area where an electrical outlet is unavailable, we can provide a fully-gassed generator for an additional cost.

Please note: Some of our inflatables require two or more blowers. The blowers run continuously and typically pull about 6 to 7 amps, but peak at approximately 15 amps when initially started.

* Two or more blowers on the same circuit will most likely trip the circuit breaker.
** Electrical outlets on the outside of a residential home are usually on the same circuit.

Is it cheaper if we pickup the inflatable(s) ourselves?
No. In fact, Big Bounce Rentals does not offer this option. All of our drivers are trained as professional installers and are certified by BBR to be the exclusive installers of our equipment. When the safety of your chilren is of a concern, it is always best to leave it to the professionals to do the work. In addition to this, the liability insurance that we carry does not permit unauthorized setup or moving of our equipment.

How do I know that you'll show up?
Big Bounce Rentals is a reputable company who has been in the children's entertainment business for over 17 years. We have provided party services for thousands of yoru neighbors and employers. We pride ourselves on customer satisfaction and are dedicated to being the best moonbounce rental company in the world! We look forward to servicing your party needs now and in the future!

Still have a question? Call or Write: info@bigbouncerentals.com (256) 527-9299




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